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The Alternative You’ve Been Dreaming Of

If you’re in the telecom industry, you’re probably familiar with It’s a platform for telecom billing and customer management. But it’s not the only option out there. There’s a better player in town: Symphony Billing by IntegraTouch.

Like a breath of fresh air, we will demonstrate why Symphony is the ideal alternative, especially for companies looking for billing and a truly all-in-one operational support system. Three distinct advantages Symphony has are:

  • Scales Horizontally: The system has/can handle Billions of CDR’s for a single client. If you are a wholesaler looking to scale through various reseller methods, Symphony has you covered.
  • Commissions Engine: Symphony provides a robust commissions engine that can provide and enable commissions through your entire distribution channel. Symphony isn’t simply a commissions report.
  • Provisioning: The ability to connect to your network to provision your services eliminating a 3rd party engine to provision your services.

Keep reading to see more Symphony advantages!

We’ve Got Everything Has, and MORE…

A Seamless Digital Experience

Symphony Billing provides a seamless digital experience for businesses and their customers, ensuring greater awareness of customer standing and ultimately resulting in a positive customer experience. With Symphony’s best-in-class offering, you gain access to the following:

  • Workflow Management & Customer Relations Management: Gain a deeper understanding of your internal processes and customers’ needs and preferences thanks to our built-in Workflow Management and CRM tools and plug-and-play integrations.
  • Self-Care Portal for Customers: Empowering customers with self-service options allows them to manage their accounts, view billing information, and make necessary changes conveniently.
  • Intuitive Dashboard & Analytics: We provide a UI that displays the key performance indicators right from the home page, making data-driven decisions easier than ever.

Simple Billing & Commissions

Managing operational and billing processes can be cumbersome and time-consuming, but Symphony simplifies and streamlines all that. Not only do we offer simple workflows and multiple integrations, but our system also offers the following:

  • Automated Billing Functions: Symphony’s platform offers a range of billing capabilities, including a quick and efficient quoting system, automatic invoicing capabilities, secure and seamless payment options, and carrier-grade rating technology for improved accuracy all around.
  • Partner Management: Symphony offers comprehensive partner management features, allowing businesses to manage relationships, track performance, and streamline collaboration.
  • Commission Allocation: Easily distribute commissions to sales employees and agents, ensuring payment transparency and accuracy.

Easy Data Management

Data is crucial in the service provider and telecom sector, especially because of how complicated billing can be. But as the top alternative, Symphony’s got you covered. Our system collects raw network usage data (call counts, bandwidth consumption, even roaming) and transforms it into rich, billable business information, helping you get the most accurate invoices possible. Plus, we offer other features like:

  • Simple Settlement: Our automated processes ensure accuracy and efficiency with your customers.
  • Proactive Fraud Management: Thanks to our advanced detection parameters, Symphony helps you detect and prevent fraudulent billing activities right when they happen.
  • Seamless Data Sharing: Keep the data flowing between systems, departments, and partners, making collaboration easy and improving overall efficiency.

…plus, a whole lot more!

While other systems focus primarily on billing, Symphony takes it a giant leap further by providing seamless operations support and network management – all from one platform!

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Symphony Supports Your Business Operations that Impact Billing

Billing in the service provider and telecom industry is about more than crunching numbers. It’s about seamlessly managing inventory, tracking orders, and more. That’s where Symphony comes in. With Symphony, you can effortlessly handle the “behind-the-scenes” operations that inform your billing processes. Some of these features include:

  • An integrated ticketing system that gives you a bird’s eye view of customer relationships.
  • Support for multiple languages and currencies, allowing you to easily expand your operations and serve customers globally.
  • Easy end-to-end management of multi-vendor, multi-location products.
  • Effortless detailed tracking of your product inventory across multiple vendors and locations.

Symphony Helps You Manage & Provision the Network Services You’re Selling

All the billing bells and whistles in the world won’t help if your network is struggling. With Symphony, you can ensure your offerings are running at peak performance. Here are just a few ways we help you do it:

  • Provisioning capabilities help simplify the setup process of multiple network elements, whether you’re activating new connections or modifying existing ones.
  • Real-time alerts help you quickly address any issues or abnormalities, ensuring uninterrupted service for your customers.
  • Automatically tracking custom KPIs (key performance indicators) will help you fully optimize your network’s performance.
  • Change management functionality allows you to plan, implement, and track network changes effectively, minimizing disruptions and ensuring smooth operations.

By offering these robust operations support and network management features, Symphony goes well beyond traditional unsophisticated and even outdated billing platforms, providing a more holistic approach and next-gen solution for telecom businesses.
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Choose the Best – Choose Symphony

If you’re considering a alternative or looking to improve your billing and customer management processes, Symphony Billing is that partner you’ve been dreaming of. Our software is designed to be cost-effective, scalable, and user-friendly, with excellent customer support to ensure your success.
Contact us today to schedule a demo and see how we can help take your business to the next level!