The Customer Self-Care portal provides a full-featured interface for the operator’s customers/subscribers/account holder, giving them more control over their services, features and financials. It is secure and accessible only when the user provides a service number, password and pin code. Once the authentication is completed and access is granted, users can view rates and applicable discounts, manage their rate plans, features and bills, and monitor their usage of voice, data and text.
Features
- Intuitive and streamlined navigation
- Secure access
- Ability to view complete customer data, stored in the system:
- Name
- Service number
- Rate plan details
- Discounts (if applicable)
- Service charges
- Payments
- Usage
- and more
- Users can:
- Change password
- Manage friends and family list
- Download usage details for a selected billing period in CSV format
- Primary account holders can:
- View financial information
- Display and print current and past invoices
What makes Symphony Customer Self-Care different?
- Available anytime, anywhere, 24/7/365
- Access near-real-time usage for selected service (voice, SMS, data, IPTV, etc.)
- Operates on Chrome, Firefox, Internet Explorer, Edge, and Safari
- No need for installations; accessible via Web
- Easy and quick implementation of new features
- Quick turnaround of carrier’s requirements to improve end users’ experience
- Robust performance
- Stand-alone convenience, yet fits into our full suite of solutions