Our platform allows you to give customers access to their accounts so they can make their own changes and updates. No need to involve your support team!
Our self-service portal is accessible anytime, anywhere, on any browser, allowing customers to manage their services and financials at their convenience – no software required!
Experience a CRM-like portal
When it comes to their products and services, customers don’t want to merely observe. They want to be involved. And thanks to self-service, you can give them a hands-on experience without asking them to do everything themselves.
NEAR-REAL-TIME USAGE MONITORING
Customers can monitor their voice, SMS, data, IPTV, and other services in near-real-time, allowing them to make informed decisions regarding their service plans and usage patterns.
Users can easily change their passwords, manage contact lists and rate plans, download usage details for select billing periods, review past invoices, and more – all on one platform.
THE BENEFITS OF SELF-SERVICE
When customers can take care of routine tasks themselves, it helps lighten the load on your customer support team, allowing them to focus on more important issues.
With its intuitive navigation, simple management, and extensive information, our portal helps you give customers the most efficient experience possible.
Our portal can display data from other platforms as well, allowing you to offer customers a truly comprehensive view from one single portal.
Schedule a free demo today and discover how Symphony can simplify your operations, streamline workflows, and bring true harmony to your billing experience.