Billing and CRM

This single-point solution gives customer services reps superior ease of access and a wide breadth of information.

Service Density Visualization

Where are my services? Symphony supports geo-mapping to help you visualize data from various elements in the database. This dot-density map, derived from a sample Symphony database, shows the density of customer service addresses, with many dots indicating a high concentration of service addresses and fewer dots indicate lower concentrations. It is an engaging and enabling tool for a quick identification of your customer base service locations.

The Symphony Billing and Customer Relationship Management (CRM) solution provides a single point of reference for the billing of all products and services for any given customer. It provides easy access to the history of all inbound and outbound communication, and gives customer service representatives the tools to find information and answer questions about their customers’ service, rates, discounts and more.This flexible platform enables users of any customer care and billing application to perform their everyday tasks with ease, speed and confidence. This system can become an integral part of any CC&B application, enhancing its value and utility without the expense and effort of replacing the whole OSS platform. With its superior flexibility, it will grow with you as your needs change and as you deploy new service plans.

Service Density Visualization

Where are my services? Symphony supports geo-mapping to help you visualize data from various elements in the database. This dot-density map, derived from a sample Symphony database, shows the density of customer service addresses, with many dots indicating a high concentration of service addresses and fewer dots indicate lower concentrations. It is an engaging and enabling tool for a quick identification of your customer base service locations.

Service Density

Features

  • Customizable, user-friendly web interface
  • At-a-glance presentation of account history
  • Database storage of all activity related to services received, assets in use, usage and financial transactions on the account
  • Near-real-time reporting of customer activity
  • Robust search capabilities: search by name, account number, service number or other parameters
  • Create, change, delete or link accounts easily
  • Supports cross-platform discounting, promotions and packaged services
  • Supports pre-pay rollover
  • Bank payment feeds
  • E911
  • Centralized name and address (MSAG)
  • Geo-mapping for service density visualization
Integrated billing system makes invoicing simple and efficient.

What makes Symphony Billing & CRM different?

  • No need for new software design: our system meets your requirements through configuration alone with complete rules-based architecture
  • Integrated CRM capabilities are part of core billing system, resulting in fully integrated CC&B platform
  • Greater awareness of customer standing encourages upselling and implies positive customer experience
  • Greater marketing freedom to create special promotional packages, which will be supported in the billing process
  • No need to retrain CSRs for new product packaging
  • Stand-alone convenience, yet fits into our full suite of solutions
  • Reduces customer churn by providing real-time data for informative decision- making and prioritization of agents’ actions on behalf of customers
  • Integrated tool manages revenue leakage by identifying unprofitable customers

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