The Symphony billing system gives you the power to introduce new products or applications quickly & easily, within your existing business systems.
Learn More »Integrate only the modules you need, or implement the full end-to-end solution and let our customizable, scalable solution grow with you.
The real-time data transaction management and mediation provided by Symphony gives you visibility into your customers’ accounts—and the ability to more profitably manage those relationships.
Take advantage of our comprehensive suite of “canned” and customizable reports to track productivity and profitability of your agents and resellers. These are just a few examples of the lead management reports available in Symphony:
Symphony Provisioning Engine is fully integrated with the Metaswitch platform. Symphony’s flow-thru provisioning is supported through the Metaswithch APIs to allow administering of customer accounts to the extent that the API allows such operations as Create, Read, Update and Delete. Symphony’s functionality supports calling Metaswitch APIs from various parts of the platform, such as CRM, Customer Portal, or other pertinent Symphony applications.
Symphony’s Provisioning Engine supports all actions to achieve full integration with the switch. Below is a sample list of actions, which can be sent to the switch for streamlined scalable provisioning:
All Symphony dashboards are tightly coupled with workflow provisioning, allowing user-specified criteria to auto-trigger notifications (e.g., % deviation from norm) and actions (e.g., email to customer). Symphony offers three dashboard types, each with its own purpose within the organization:
Annual client billable revenues
Active billable subscribers
Operations centers
Supported environments
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