Better Solutions for Overcoming Your OSS/BSS Challenges
Workflow Management
Your Challenge
- Cross-department operations
- Custom hierarchies
- Siloed systems
With Our Competitors
- High integration costs for disparate systems, forced to work within their structure
- Limited capabilities, a one-size-fits-all approach
- Disparate systems require duplicate data entry, lead to longer customer support call times
With Symphony
- Completely integrated process configured for your business
- Full capabilities plus customized billing settings for each
- Horizontal solution cohesively covers all business functions
Products & Services Management
Your Challenge
- Time & cost to market
- Quoting process
- Bundling & packaging
With Our Competitors
- System updates required, increasing both time & cost to market
- Need 3rd party vendor; often delayed
- Complex configurations and product management
With Symphony
- Agile point-and-click product & service creation, same day product turnaround
- Real-time quoting for all package products
- Flexibility to offer any "X-play" bundle
Revenue Management
Your Challenge
- Consolidation/management of multiple systems
- Invoice customization & flexibility
- Roaming tarriffs
With Our Competitors
- Relies on billing vendor professional services
- Generic invoice format; generate multiple bills from different systems
- Must use (and pay) clearing house to rate roamer records
With Symphony
- Open APIs, flexible and fully documented, for easy integration
- Custom invoice formats and messages; integration of data from other systems to produce single bill
- Records rated and sent automaticallly; no service bureau fees
Business Insights
Your Challenge
- Profitability and forecasting
- Dashboard analytics
- Fraud detection & prevention
With Our Competitors
- Purely reactionary; manually implement changes after the fact
- Delayed reporting, scattered stats
- Reliant on 3rd party systems; often too little too late
With Symphony
- Proactive anticipation of market changes triggers automated workflow changes
- Real-time reporting & analysis
- Built-in prevention using analytics & customer-defined rules
Total Cost of Ownership
Your Challenge
- Implementation fees
- Licensing fees
- Infrastructure upgrades
With Our Competitors
- High fees, per-item billing
- Significant upfront capital required
- Must reside in billing vendor's cloud
With Symphony
- Fixed-fee implementation; no surprises
- On-prem service with SaaS pricing model
- Symphony as a service in the cloud takes the guesswork out of budget planning. Willing to offer Symphony as a service in the Customer Data Center
Customer Satisfaction
Your Challenge
- Self-service experience
- Invoice clarity
- Areas of service
With Our Competitors
- Unclear messaging, generic interface
- Complicated bills; relies on 3rd party for invoice messages
- Requires 3rd party mapping service to alleviate customer frustration
With Symphony
- Secure, configurable portal tailored to customer needs
- Custom invoice messaging capabilities; customer are has 100% visibility into bill received
- Geocoding & maps easily identify service areas for customers