Better Solutions for Overcoming Your OSS/BSS Challenges

Workflow Management

Your Challenge

  • Cross-department operations
  • Custom hierarchies
  • Siloed systems

With Our Competitors

  • High integration costs for disparatesystems, forced to work within their structure
  • Limited capabilities, a one-size-fits-all approach
  • Disparate systems require duplicate data entry, lead to longer customer support call times

With Symphony

  • Completely integrated process configured for your business
  • Full capabilities plus customized billing settings for each
  • Horizontal solution cohesively covers all business functions

Products & Services Management

Your Challenge

  • Time & cost to market
  • Quoting process
  • Bundling & packaging

With Our Competitors

  • System updates required, increasing both time & cost to market
  • Need 3rd party vendor; often delayed
  • Complex configurations and product management

With Symphony

  • Agile point-and-click product & service creation, same day product turnaround
  • Real-time quoting for all package products
  • Flexibility to offer any "X-play" bundle

Revenue Management

Your Challenge

  • Consolidation/management of multiple systems
  • Invoice customization & flexibility
  • Roaming tarriffs

With Our Competitors

  • Relies on billing vendor professional services
  • Generic invoice format; generate multiple bills from different systems
  • Must use (and pay) clearing house to rate roamer records

With Symphony

  • Open APIs, flexible and fully documented, for easy integration
  • Custom invoice formats and messages; integration of data from other systems to produce single bill
  • Records rated and sent automaticallly; no service bureau fees

Business Insights

Your Challenge

  • Profitability and forecasting
  • Dashboard analytics
  • Fraud detection & prevention

With Our Competitors

  • Purely reactionary; manually implement changes after the fact
  • Delayed reporting, scattered stats
  • Reliant on 3rd party systems; often too little too late

With Symphony

  • Proactive anticipation of market changes triggers automated workflow changes
  • Real-time reporting & analysis
  • Built-in prevention using analytics & customer-defined rules

Total Cost of Ownership

Your Challenge

  • Implementation fees
  • Licensing fees
  • Infrastructure upgrades

With Our Competitors

  • High fees, per-item billing
  • Significant upfront capital required
  • Must reside in billing vendor's cloud

With Symphony

  • Fixed-fee implementation; no surprises
  • On-prem service with SaaS pricing model
  • Symphony as a service in the cloud takes the guesswork out of budget planning. Willing to offer Symphony as a service in the Customer Data Center

Customer Satisfaction

Your Challenge

  • Self-service experience
  • Invoice clarity
  • Areas of service

With Our Competitors

  • Unclear messaging, generic interface
  • Complicated bills; relies on 3rd party for invoice messages
  • Requires 3rd party mapping service to alleviate customer frustration

With Symphony

  • Secure, configurable portal tailored to customer needs
  • Custom invoice messaging capabilities; customer are has 100% visibility into bill received
  • Geocoding & maps easily identify service areas for customers

See what Symphony can do for you.

Request a Demo of our Platform »